Legal & policies.

Privacy policy

Kenpack Ltd(“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and what you can do about it. We handle personal data in line with the Kenya Data Protection Act, 2019.

What we collect

We only collect what you choose to send us. If you submit the enquiry form, we receive:

• Your name
• Your company name (if provided)
• Your email address
• Your phone number (if provided)
• The products you are interested in
• The contents of your message

We do not collect payment details through this website, and we do not ask you to create an account.

Why we use it

We use the information solely to respond to your enquiry, prepare a quotation, and follow up about the products or services you asked about. We do not sell your information, and we do not use it for unrelated marketing without your consent.

How it reaches us

Enquiries submitted through the form are sent by email to our sales team at sales@kenpacklimited.co.ke. They are stored in our email system and are accessible only to staff who need them to respond to you.

How long we keep it

We keep enquiry correspondence for as long as needed to deal with your request and to meet our record-keeping obligations. You can ask us to delete it sooner — see below.

Your rights

You have the right to ask us what personal data we hold about you, to have it corrected if it is wrong, and to ask us to delete it. To exercise any of these, email us at info@kenpacklimited.co.ke and we will respond.

Third parties

This website may use Google Analytics to understand how visitors use the site (see Cookies, below). Pages may also link to third-party services such as WhatsApp and Google Maps. Those services have their own privacy policies, and we are not responsible for how they handle your data.

Cookies

A cookie is a small file a website stores on your device. This site keeps its use of cookies to a minimum.

• Essential: we store your light/dark theme preference in your browser so the site remembers it. This does not identify you.
• Analytics: if enabled, Google Analytics sets cookies that help us understand which pages are visited and how visitors arrive. This data is aggregated and is not used to identify you personally.

You can block or delete cookies in your browser settings at any time. The site will continue to work.

Terms of use

About this website

This website is provided for general information about Kenpack Ltd and our products. We take care to keep it accurate and up to date, but we give no warranty that the information is complete or error-free.

Product information and quotations

Product descriptions, specifications and images on this site are indicative only. They do not constitute an offer, and they are not a substitute for a written quotation. Specifications may change, and the specification that applies to your order is the one confirmed by us in writing. Any prices, lead times or availability are subject to confirmation.

Certification

Where we describe certification or accreditation, it applies to the products and processes to which it has been granted. If certification is material to your purchase, please ask us and we will confirm the position in writing for your specific order.

Intellectual property

The content of this website — including text, images, graphics and the Kenpack Ltd name and logo — belongs to us or our licensors. You may view and print it for your own business purposes. You may not copy, republish or use it commercially without our written permission. Third-party names and logos shown on this site remain the property of their respective owners.

Links to other sites

Where we link to third-party websites, we do so for convenience. We do not control them and we accept no responsibility for their content.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any loss arising from your reliance on information published on this website. Nothing in these terms limits any liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of Kenya, and the Kenyan courts have jurisdiction over any dispute arising from them.

Questions

If anything here is unclear, or you want to exercise a right described above, contact us: